1. In General

MAIIA ("MAIIA.CO", "MAIIA", "we" or "us") is dedicated to make your shopping experience as enjoyable and hassle-free as possible. The following terms, conditions, notices and policies (hereinafter known as "T&Cs") apply to www.maiia.co/ (the "Site") and form the terms and conditions on which we supply products and services to you. 

By accessing, using and placing an order with us, you are accepting all T&Cs related to the Site, as may be updated by MAIIA periodically, with or without notice. Please check this page regularly to be updated on any changes which may have been made to the T&Cs. MAIIA reserves the right right to withdraw and/or amend any information on the Site without notice. 

Please read through the T&Cs carefully before you access or use the Site. Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the T&Cs. Where if you do not wish to be bound by the T&Cs, please do not access our website. 

2. Access and Using of the Site

When access or using of the Site, as a condition you warrant that:-

  • you are 18 years of age or older to use and/or access the Site;
  • all information supplied by you on the Site is accurate, current and complete; and
  • you will not distribute and duplicate any part of the Site in any medium without MAIIA's prior written authorisation.

You shall be solely responsible for your access to and/or use of the Site and its materials herein.

All personal information supplied to MAIIA when you create a user account and password must treated as confidential, and you must not disclose it to any third party. We reserve the right to disable any user account at any time, if in our opinion you have failed to comply with any of the provisions of these T&Cs.

3. Privacy Policy

MAIIA is dedicated to protecting the privacy and all personal information of our visitors to this Site. We collect personal information in order to give you a personal, enjoyable and fuss-free shopping experience.

The use of this Site means that you are agreeable to this Privacy Policy. If you do not wish to be bound by this Privacy Policy, please do not access or use this Site. This Privacy Policy does not apply to the web sites to which we link.

When you place an order, create an account on this Site, visit our Site or follow us on social media, it signifies your consent to MAIIA, including its related parent and subsidiaries, business units to use your personal information. Personal information would include, and not limited to the following:

  • Full Name
  • Email
  • Date of Birth
  • Mailing Address
  • Contact Details

We may use and/or share your personal information to enhance and support your use of the Site, including and not limited to: third party logistic providers, payment agents, related companies; sending you marketing material through Electronic Direct Mailers, Direct Mailers; order fulfilment, giving you gifts providing customer service and providing customer support. 

Upon your sign up with us on our Site, you will be automatically be added to our electronic mailing list. Where you will be receiving marketing materials, latest promotions/offerings and news. If you do not wish to receive such offerings, you may unsubscribe by clicking "Unsubscribe", in the electronic mail. 

4. Returns Policy

All orders are strictly non-returnable and non-exchangeable unless item is defective. It does not include damage during transit, as all items are checked throughly and packed carefully to ensure safe delivery.

Please note that all return items are dealt via mailing only. Return items must be unworn, unwashed, unaltered and with tags still attached. We reserve the right to reject the return and any request for a refund if the previously mentioned conditions are not met. You are responsible for the item until it reaches us, please retain all evidence of mailing until an acknowledgement has been sent. 

In the event that we accept your return, we will make any refund due to you as soon as possible and generally within 20 days from the day which we receive the returned item. 

5. Incorrect Items

In the unfortunate event if you receive a wrong item, please contact us at sayhi@maiia.co with your order number, and a photograph of the item. We will proceed to ask you to send the item back to us, where postage will be reimbursed. 

Please note that items must be unwashed, unworn, unaltered, and with tags still on. 

6. Prohibition

You shall and will not commit or encourage a criminal offence, distribute and/or transmit viruses, spyware and/or malware including but not limited to; worm, trojan horse, logic bomb, or post any other such material on the Site, and/or its related social media and communication platforms, which is a breach of confidence, malicious, cause technological harm, or in any way obscene and offensive. Breaching this would constitute to a criminal offence under the Computer Misuse and Cybersecurity Act 2013. MAIIA reserves the right to report any such breach to the respective law enforcement authorities and appropriate legal action will be undertaken. 

MAIIA will not be liable for any damage or loss caused by the distributed denial-of-service attack, malware, spyware, viruses or any other materials deem technologically harmful that may infect your technological device(s) used to access, use or download of any material posted on the Site and/or linked Sites. 

 7. Copyright

All of the rights, including but not limited to copyright and database rights, contained in the Site are owned by us. You must not duplicate and/or dispatch any of the information contained in this Site and/or associated social media and communication platforms. You further agree that you will only use the Site for legitimate, lawful purposes, and any other use shall only be allowed with our written consent. 

8. Effect

T&Cs stated here shall be applicable at all times, to all orders and contracts made or to be made, when you access and/or use MAIIA's services for the sale and supply of products. At any point of time when using the Site, which includes but not limited to, submitting an order purchase to us, providing any delivery information, accepting delivery of the order, this will constitute your unqualified acceptance of these T&Cs. These T&Cs shall prevail over any separate terms put forward by you. Any conditions submitted, proposed, initiated by you in any form and at any time, be it in writing, electronic mail, or verbally, are expressly waived and excluded. No other terms shall be binding otherwise agreed in writing and authorised by a MAIIA.

9. Waiver

Any delay or failure by MAIIA in executing any rights or remedies in this T&Cs during the term of agreement does not constitute to a waiver of such rights or remedies, or affect any other following event or impair any rights or remedies in respect of it. It does not relieve you from compliance with such obligations. A waiver by us, if any, of any default, does not signify or determine a waiver of any future and subsequent default.  

You may communicate your objection to our use and/or disclosure of your Personal Information for any of the purposes in writing to us via electronic mail, subjected to authorisation by a management representative. Waiver of any of these T&Cs is ineffective unless expressly stated be a waiver, communicated to you in writing and authorised by a management representative.

10. Relationship

These T&Cs shall not be deemed as to create a partnership, agency, contract or a relationship of employer and employee between MAIIA and you. 

 11. Miscellaneous

These T&Cs shall be governed by and construed in accordance with the laws of Singapore. Any claim or dispute that arise out of or relating to these T&Cs and/or your access to and/or use of the Site which cannot be resolved through negotiation will be subject to the non-exclusive jurisdiction of the courts of Singapore.